Job Description
LCC a Tech Mahindra Company is looking for Operations Manager – Telecom Field Services
Position Overview
The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and local customers, and overseeing Health, Safety, and Environmental (HSE) and quality standards with the Health and Safety Manager.
Key Responsibilities
Customer Engagement & Relationship Management
* Act as the primary point of contact for customers, ensuring clear communication and alignment on project goals.
* Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
Operational Oversight
1. Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks.
2. Drive process optimization and implement strategies to improve efficiency ...