Role; ??? 2nd Line IT Support Technician
Salary: £29,000 - £34,000
Location: Lancaster
Industry: IT Solutions
Required: UK Driving License and car
Role Overview
We're recruiting a 2nd Line IT Support Technician to take ownership of more complex support issues, work collaboratively with 1st Line and deliver technical resolution across client systems in cloud, on-prem and hybrid environments.
Key Responsibilities
* Handle escalated support tickets and perform detailed troubleshooting
* Provide remote and occasional onsite support to business clients
* Support networking, server, cloud services, backups and security tooling
* Perform root cause analysis and implement durable fixes
* Work with 1st Line to improve resolution speed and knowledge sharing
* Help maintain documentation of systems, configurations and processes
Skills & Experience
* Typically 2-4 years' experience in IT support or managed services
* Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems
* Experience with remote support tools and ticketing systems
* Problem-solver who can work independently and as part of a team
* Clean driving licence and access to own transport preferred (some site visits)
Benefits
* Technical progression and exposure to varied business IT environments
* Encouragement of continuous learning and certifications
* Supportive team with proactive, plain-speaking culture
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