Job Type – Team Leader
Rate of pay - £13.20ph
Hours of Work - 37.5 hours a week
About us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About the Role
AREAS OF RESPONSIBILITY
1. Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
2. Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
3. Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
4. Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
5. Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
6. Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
7. Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
8. Click and Collect – you will be required to assist with the Click and Collect process
9. Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
10. Workshops – you may be required to host various workshops
WHAT WE’RE LOOKING FOR
Experience
11. Retail (or similar) experience is desirable
12. A confident communicator who can deliver outstanding customer service
13. A passion for craft
14. Selling skills are advantageous
15. Stock replenishment
Skills
16. Cash handling
17. Comfortable operating within guidelines and polices
18. Able to work at pace and with accuracy
19. High standards
20. Adaptability
21. Brand ambassador
22. Self-motivated
23. Being able work confidently on your own or as part of a team
24. Able to demonstrate a craft to a high standard is desirable
COMPANY BENEFITS
25. 33 days holiday including bank holidays pro rata, growing with you during your time with us
26. 25% colleague discount, with ad hoc double discount days
27. Long service awards to thank you for your time spent with us
28. Cycle2Work scheme
29. Discounted gym membership
30. Fun event days to fundraise for our charity partners
31. Annual paid-for charity volunteer day
32. Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
33. Access to a personal pension scheme
34. Access to a range of high street discounts
35. An inclusive and creative working environment, so you can truly be you and enjoy your time at work
36. Colleague social events held throughout the year
JOB SUITABILITY
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date