Overview
Join to apply for the Technical Support Co-Ordinator role at Avon and Somerset Police.
Responsibilities
* Provide expert technical advice and guidance to end users of equipment, ensuring they have the support they need to effectively utilise our products.
* Manage assets efficiently, maintain accurate records, and ensure optimal levels of stock and equipment are upheld.
* Liaise with third-party suppliers and service providers to ensure seamless operations and maintain strong professional relationships.
* Ensure the efficient management of system data and relevant technical applications, operating to agreed performance standards, governance, and ITIL practices.
* Conduct service monitoring, proactive prevention, and associated maintenance, including equipment monitoring, fault diagnosis, and resolution.
* Provide technical knowledge to a range of support and development services, including system administration, database interrogation, and documentation production.
* Emergency Communications: Prepare and maintain emergency communications facilities and systems to sustain business continuity.
* Coordinate with policing teams and resources for pre-planned and spontaneous events, ensuring equipment and staff availability.
Skills and Experience
* Proven experience in providing technical advice and guidance to end-users, ensuring effective and safe use of equipment.
* Strong ability to manage assets, maintain accurate records, and monitor stock and equipment levels to support operational efficiency.
* Demonstrated capability in coordinating with third-party suppliers and service providers to ensure timely delivery of services, maintenance, and support.
* Relevant technologies – building/maintaining laptops, desktops, mobile devices, break/fix.
* Deploying Windows and M365 based hardware and associated technologies.
* Providing assistance to projects and large deployments.
* Providing technical subject matter expertise and managing resolution of complex issues.
Additional Information
* In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
* To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
* The successful candidate will need to hold a full UK driving licence and you will be required to upload copies of your licence during the application process.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Law Enforcement
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