Internal Sales Executive
Location: Redditch
Salary: £30,000 - £34,000 (dependent on experience)
About the Role
We are seeking a proactive and customer-focused Internal Sales Executive to join our growing team. This is a fantastic opportunity for someone with a background in freight forwarding or logistics who enjoys building relationships and delivering excellent service.
Key Responsibilities
* Act as the first point of contact for new and existing clients, providing a professional and responsive service
* Prepare and provide accurate quotations for existing customers via email and telephone
* Manage and develop key customer accounts, ensuring high levels of satisfaction and retention
* Proactively engage with existing clients to encourage repeat business and re-bookings
* Deliver exceptional customer service, handling queries and resolving issues efficiently
* Work closely with Business Development Managers (BDMs) and internal stakeholders
* Maintain strong knowledge of international freight operations, including both import and export processes
* Liaise with operational teams to ensure smooth service delivery and accurate pricing
Requirements
* Previous experience within freight forwarding or logistics (air, sea, or road)
* Strong understanding of international imports and exports
* Excellent communication and relationship‑building skills
* Confident handling of quotations and customer enquiries
* Organised, detail‑oriented, and able to manage multiple accounts
* Operational background within freight/logistics is highly desirable
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