Are you a senior marketing, MICE or live events leader who thrives on delivering standout live events for premium global brands? Ready to take full ownership of client delivery at a strategic level?
At MSL Global, we deliver exceptional experiential brand activations for some of the world’s most recognisable brands. As our business grows, we’re excited to be recruiting for a Senior Account Director / Head of Client Projects. This is a brand new senior management role at the heart of our delivery function, bringing drive, passion and a commitment to delivering high-quality live experiences across a busy programme of events.
If you’re seeking a permanent, senior role, enjoy working in fast-paced agency environments and live within an hour’s commute of Bordon, Hampshire, we'd love to hear from you.
About you
You’ll come from a live events or experiential agency background, with proven experience delivering complex, in-person, brand activations, large-scale conferences, exhibitions or multi-event programmes.
You’ll be a confident leader, experienced in managing and developing a team of Project Managers and Co-ordinators to deliver events on time, on budget and to the highest standards.
About the role
As Senior Account Director / Head of Client Projects, you’ll lead our Client Services team, ensuring seamless delivery of a busy events programme, while also retaining hands-on responsibility for key client projects.
Reporting directly to the Client Services Director and working closely with the Head of Operations & Logistics, you’ll play a pivotal role in ensuring our internal teams collaborate effectively to deliver the exceptional events MSL Global is known for.
Key responsibilities
* Lead and develop the Client Project team, setting clear standards, expectations and ways of working
* Take overall accountability for the planning, execution and delivery of client programmes and events
* Act as a senior escalation point for delivery challenges or client issues
* Ensure project governance, risk management, approvals and client sign-off are consistently applied
* Oversee project budgets, forecasting and reconciliation, ensuring financial control and efficiency
* Track and report on project KPIs, timelines, budgets and resource utilisation
* Drive continuous improvement through structured debriefs and delivery reviews
Key experience
* Senior-level project management experience within an agency, events or client services environment
* Strong people leadership skills with a track record of building high-performing teams
* Excellent stakeholder management skills, with confidence influencing senior clients and internal teams
* Demonstrable ownership of budgets, forecasting and commercial delivery
* Strong project management skills, including planning, coordination, risk management and issue resolution
* Confidence using project management tools and Microsoft Office
* Experience in experiential marketing, live events, exhibitions or large-scale, live (in-person) conferences
* Experience working closely with operations, logistics or production teams
* Exposure to automotive or complex, multi-market client programmes
* This an office-based role, with the ability to commute to Alton / Bordon, Hampshire required
* Full driving licence required
* Flexibility to support live events, including occasional evenings and weekends
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