Our client, based in Bury, is currently recruiting for a Refuge Manager a permanent contract. The position is due to start immediately on a full-time basis. The salary will be £36,500 per annum and a car is desirable. The ideal candidate will have experience of managing teams that support victims of domestic abuse or women with complex needs. This may also be suitable for a Team Leader who is looking for that next step up. Duties will include (but are not limited to): Lead the day-to-day operational delivery of community domestic abuse services, ensuring support is safe, timely, trauma-informed and survivor-led Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development Oversee referrals, allocations and case progression to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively Monitor service quality, performance and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement Ensure compliance with safeguarding, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways and improve outcomes for survivors Support service planning, workforce coordination and cover arrangements to ensure safe staffing and consistent service delivery across periods of leave and absence Contribute to strategic development, identifying emerging needs, supporting service growth and helping to shape high-quality, inclusive responses for diverse communities Experience required: Experience of managing or leading teams within domestic abuse, social care, housing, community safety or a related support environment Strong knowledge of domestic abuse, trauma-informed practice, safeguarding for adults and children, and risk management in complex cases Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality practice Experience of performance monitoring, report writing and using data, feedback and outcomes information to support service improvement Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings Working hours: Monday - Friday, 9am-5pm James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.