Service Advisor needed in Southport
1. Salary: £30,000 per annum (basic) | OTE: £35,000+
2. Type:Full-Time, Permanent
We are a well-established motor retail group with over 35 years of industry experience, operating across the Northwest with multiple branches representing top automotive brands. Recognised for excellence, innovation, and outstanding customer service, we are seeking a motivated and customer-focused Service Advisor to join our vibrant Southport team. This is an excellent opportunity to develop your career within a company that values professionalism, growth, and employee wellbeing.
Benefits you will receive as the new Service Advisor:
3. Competitive basic salary of £30,000 with potential earnings exceeding £35,000 with bonuses
4. Up to 34 days of paid holiday annually
5. Performance-based bonus schemes
6. Recognitional awards such as Employee of the Month
7. Employee discount schemes on products and services
8. Company sick pay scheme
9. Confidential Wellness and Wellbeing support
10. Ongoing training and professional development opportunities
11. A dynamic and supportive working environment focused on delivering exceptional customer service
As a Service Advisor, you will serve as the primary point of contact for customers requiring vehicle servicing, repairs, or maintenance. Your role is to deliver a seamless, professional experience that enhances customer satisfaction, maximises service sales, and builds long-term loyalty. Managing communication efficiently and accurately documenting customer requirements are key to success in this role.
Key Responsibilities as a Service Advisor:
12. Welcome customers warmly, ensuring they feel valued and confident in our service.
13. Clearly communicate the range of services, repairs, and additional products available.
14. Promote and upsell services, warranties, accessories, and loyalty memberships to boost departmental performance.
15. Accurately record customer vehicle details, service requirements, and obtain necessary authorisations.
16. Follow up with customers using structured systems to ensure satisfaction and future business.
17. Manage service and parts sales, including warranty policies and promotional offers.
18. Ensure reception areas are professional, well-maintained, and adequately staffed.
19. Oversee accurate invoicing and job costing to maintain financial integrity.
20. Liaise effectively with workshop staff to ensure smooth scheduling and vehicle flow.
21. Maintain high standards of customer service, resolving issues promptly and courteously.
22. Handle administration tasks related to appointments, paperwork, and customer records efficiently.
Candidate Requirements for the Service Advisor Role:
23. Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and colleagues.
24. Strong organisational skills and exceptional attention to detail.
25. Ability to record and handle detailed information accurately.
26. Customer-focused mentality with a professional and friendly approach.
27. Previous experience as a Service Advisor or in a similar automotive customer service role is preferred.
28. Technical knowledge of vehicle servicing, repairs, and warranty procedures is advantageous.
Desirable Qualifications:
29. Ability to process payments precisely and efficiently.
30. Up-to-date knowledge of warranty procedures, vehicle legislation, and trade practices.
31. Familiarity with computerised recording systems and reporting tools.
If you're driven to succeed and seeking a rewarding career with a progressive company that recognises and rewards your efforts, we'd love to hear from you! Join us and become part of a team committed to delivering outstanding customer experiences.
All applicants must have the Right to Work in the UK. We are unable to offer sponsorship at this time. We reserve the right to close this vacancy early should suitable candidates be found.
If you are interested in hearing more about this Service Advisor job in the Southport area, please contact Paul Martin at Perfect Placement Today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.