Overview
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Our roots are in car-park management, however, we are expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the publics everyday experience of travel and parking.
Position: As a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role handles inbound phone calls and administration duties, so if you can deliver excellent service over the phone and in writing, we need you!
Key Responsibilities
* Be the first line of support for customer contact over the telephone and via email
* Assist customers with resolution of car parking permit queries
* Provide exceptional customer service at all times
* Ensure the quality of work is generated to the highest standard
* Provide friendly and efficient customer service
* Adhere to the IPC Code of Practice and internal policies and procedures
Who you are / Qualifications
* Experience within a fast paced, dynamic role
* Customer service experience is essential; background in retail, office, hospitality, care or leisure is welcome
* Call Centre experience is desirable but not essential
* Organised and efficient with office administration and keeping databases up to date
* This role is subject to a DBS check
Agena Values
* Ambitious, Disruptive, Ethical, Insightful, Collaborative, Innovative
Salary, Hours & Location
* Salary: £25,396.80 per annum, pro-rata
* Hours: 40 per week; Monday - Friday 9am - 5.30pm
* Location: Lancing
* Duration: 4 month Fixed-Term Contract
Additional Information & Benefits
* Our selection process: Application - Competency Based Interview
* Free onsite parking; smart casual office dress code
* You must be able to legally live and work in the UK
* Occasional travel to external meetings by the most effective means available
* Benefits include Enjoy Benefits platform with discounts, technology and wellness benefits, health care plans, car lease benefits, etc.; incremental holiday increases; 2 volunteering days per year; training, development and apprenticeship options; Employee Assistance Programme; cycle-to-work; EV charging points; regular team/company socials
* Certified Carbon Neutral and ISO accreditations; Mindful Employer; Disability Confident scheme; reasonable adjustments available upon request
No agency speculative contact – thank you.
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