Duty Manager – Hospitality Business
Locations: Bridgwater, Somerset – Sedgemoor & Hinkley Campuses
Full-time 40 hours | Monday–Sunday 10-hour shifts
Are you a motivated and hands on leader who thrives in a fast paced environment? We're looking for a Duty Manager to help oversee the daily operations of our campuses. Reporting to the Operations Manager, you'll play a key role in ensuring smooth running of the sites, supporting both our guests and team members, and delivering excellent service standards.
As Duty Manager, you'll act as the go to person during your shift, coordinating across departments, handling guest, or operational issues & ensuring compliance with site procedures. With a focus on safety, quality, and service, you'll contribute to a positive, inclusive workplace culture while keeping our large scale operation running effectively.
About You:
Demonstrable success in a similar role or a transferable skill set
Excellent Customer Service skills
Able to work on own initiative
Strategic in their over-all approach to business and a confident decision maker
Highly efficient with the ability to prioritise tasks
Accountable for their decisions and follow ups
Excellent communication skills adaptable to a wide range of audiences
Meticulous record keeping skills
Base level H&S training
Key Responsibilities:
Be highly visible to guests and team members, remaining fully contactable at all times
Proactively engage with guests, enquire about their stay, and handle complaints professionally
Focus on brand essence: "A good night's sleep means a good day's work" in a Zero Harm environment
Ensure guest welfare and conduct trackers are maintained
Be trained and competent in managing emergencies in line with HOST Emergency Procedures and SOPs
Maintain a safe working environment for all teams
Control incidents & follow-ups, including professional report writing
Keep a meticulous Duty Manager log, recording all pertinent information in line with GDPR
Ensure presence in key areas during peak times
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Discounted or free food
* On-site gym
* On-site parking
Work Location: In person