Chiltern Railways
Head of Human Resources
London
Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas. We're on the hunt for a dynamic Head of Human Resources who thrives on delivering top-notch HR services that could help fuel our business success!
This role is a core member of the Chiltern Senior Leadership team. It provides cross-functional leadership to the business with responsibility for introducing, implementing and sustaining the HR strategy for Chiltern.
A key contributor to the wider Chiltern business strategy, championing a performance culture driven through our 5 strategic pillars: Customer Experience, Service Delivery, Financial Performance, Safety and People.
This role collaborates and influences internally and externally to deliver our People vision of creating a high-performing culture, made up of diverse and engaged colleagues, proudly working together to deliver the Chiltern Vision every day.
Key Accountabilities
* Deliver holistic HR strategy, plans and actions that are integrated with business objectives and ensuring business goals and metrics are met and driving a high-performance culture through coaching and engagement with business leaders.
* Lead and develop a team of 9 HR professionals spanning HR Operations, HR Systems, HR Business Partnering/ Advising and L&D to deliver exceptional value-add services, whilst influencing excellent service delivery from our HR Shared Service partners.
* Enabling, embedding, and sustaining business change, from organisation design and development to identifying and nurturing talent interventions and capabilities, and leading cyclical talent, performance, and reward activities
* Drive Chiltern's ED&I agenda, ensuring the FREDIE model underpins everything we do.
* Develop KPls and people management insights that enable trend tracking for effective management, enhanced workforce and future planning.
* Build and maintain good relations with TU colleagues and ensure that terms and conditions and collective agreements are supportive of business need and achieve change as necessary.
* Oversee development and deployment of policies and procedures that support the effective and efficient operation of the business.
* Keeping up to date with the latest HR practices, laws, and regulations, and applying this knowledge to ensure compliance, promote best practice and risk management.
* Collaborate and share insight and best practice within Chiltern, across Arriva Group colleagues and at industry forums driving continuous improvement effective solutions and knowledge sharing.
* Role model Chiltern's values and leadership mindset.
Experience:
* Significant experience of working as a senior HR professional or as a senior manager with significant people management experience, in an operational, matrix organisation.
* Experience of working with senior leaders on a range of business/ people issues - strategic to operational
* Experience of leading and influencing new initiatives and rolling out new ways of working.
* Good knowledge and understanding of HR practices across the employment life cycle.
* Good understanding of employment law.
* Good technical knowledge of change management models and theories.
* Experience of conducing diagnosis, analysing findings, generating options and building commitment to solutions.
* Degree or equivalent. MCIPD qualified (or equivalent), with significant post qualification experience.
Skills/Behaviours:
* Strong interpersonal, communications, influencing and negotiating skills
* Ability to establish rapport and credibility at all levels within the organisation
* Proactive and flexible
* Pragmatic in approach
* Strong presentation, data interpretation and report writing skills
* Demonstrates strong commercial/business led approach to problem solving
* Previous experience with 0365 products
* Able to travel across network to our different locations
* Willing to support and engage with colleagues through 'frontline days'
Benefits
* All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
* Active staff are also entitled to residential and duty standard class travel on all of the above services
* Enhanced Pension Plan
* Arriva Village - access to online benefits and discounts
* Cycle to Work Scheme
* Employee Assistance Plan
* Physio Line - We offer complementary 24-hour physio for everyone
* Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
* Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
* We offer 25 days annual leave as well as statutory holidays
* Flexible working
* Support - Peer Support, Samaritans, and Railway Chaplains
* The role has a bonus incentive of up to 20%. (based on 10% personal performance and 10% company performance)
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..