Why this job matters
As a valued member of BT’s Networks Service division, you will be part of the Migration Control Centre which is responsible for the migration of new equipment and upgrading of the BT network. This is a critical role where you will be taking down parts of our network during night time hours and performing upgrades or integrating new technologies/software during time restrictive slots. Right First Time is essential as customers will be out of service and you will be accountable for reinstating the service in an improved state by adhering to strict proven processes. You’ll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.
Specialising in the Network Infrastructure Migrations space, you will be at the forefront of our major UK Network changes. No where has this much impact or risk on our network so it’s essential you have a sound technical knowledge, understanding of network change and skilled in risk management. This is the space in which we evolve our network to deliver our future customers needs, exciting right? Your technical leadership in the team will support the on boarding of new processes, validate and enhance our existing ones and effectively resolve issues and incidents. You’ll also support our daytime Integration Professionals with any new automations and projects because we have to keep moving forward and you will be an essential part in that.
You will also be liaising with teams across BT, with our vendors/partners and Stakeholders. Our commitment with Ofcom means we have to be sensitive with the information we share and who we share it with, you’ll work with integrity and mindfulness to ensure we remain compliant.
This role is an out of hours shift, working night shift patterns from Monday night to Thursday night. In accordance with BT policy, 3 attendances will be required in office at Three Snowhill.
Willingness to change working hours to ad hoc daytime shift as and when needed
What you’ll be doing
* Sound technical knowledge, particularly with our main vendor, Nokia, to lead and support your colleagues on completing various UK Network Infrastructure upgrade activities.
* Ability to lead and manage a group of team members, providing suitable guidance and dealing with all relevant operational and HR related activities.
* Own and manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and our customers.
* Liaise with Change Management and Professional Services to ensure all network change documentation is fit for purpose and best practice is followed in accordance with Serious About Service
* Use technical skills and experience to onboard new projects, manage proof of concepts and process validation.
* Facilitate the delivery of automation, relevant system developments and process changes.
* Keep updated with activities beyond your immediate specialty in the team to understand the E2E process and customer impacts.
* Provide clear and effective communication when engaging internal and external stakeholders when undertaking new projects as well as keeping them up to date on progress.
* Responsible for your own continuous self-development and for the identification of personal and team knowledge gaps, identifying a suitable source of training to support personal and team development to the benefit of the business and customers.
* Accountable for contributing towards automation across projects by using available software tools to identify automation opportunities.
* Contributing to the development of new and existing playbooks and processes whilst using initiative to ensure projects are constantly moving forward without issue or delay.
* Data analysis on what we are delivering compared to forecast.
* Knowledge of the E2E journey and how our work benefits our customers.
* Data analysis on what we are delivering compared to forecast and strategy.
* Adhere to the BT Values in everything we do, as defined by:
* May represent the company in legal proceedings.
Skills Required for the Role
* Engineering excellence - You use advanced knowledge of engineering so that you or your team can safely build, monitor, upgrade and repair networks, services, infrastructure and
products. You contribute to a zero-harm culture.
* Operational excellence - You identify what resources will be required to deliver operational activities. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service.
* Leadership potential – You demonstrate leadership qualities and values which allow you to effectively manage and mentor a group of individuals, and establish a healthy and diverse working culture.
* Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team.
* Case management - You balance and prioritise your workload and cases efficiently with minimal supervision, supporting other team members to prioritise their work. You make informed judgments about business impact, value and other relevant factors.
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Product and service knowledge - You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer.
* Governance and compliance - You keep your knowledge up to date on internal and external regulatory standards, legal requirements and principles. You make sure our business is compliant and demonstrate an understanding of our exposure to risk.
* Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end-to-end processes to which your own role and the wider team contributes.
* Data management - You collect, collate and clean data from multiple sources. You consistently follow guidelines and processes to make sure that the data is stored, protected and is accessible for users.
* Be agile - You use your knowledge of best practice to collaborate with peers across the business in different ways.
Technical Skills:
* Sound understanding of Nokia hardware including installation, upgrades and fault resolution.
* Understanding of the BT network architecture and ability to consider and mitigate network change risks.
* Own and manage change activities and incidents effectively.
Experience Required for the Role
MANDATORY
* Experience of handling change activities and incidents including Post Incident Reviews.
* Experience of resolving complex issues under time constraints.
* Strong Interpersonal skills and Leadership potential.
* Good understanding of processes and procedures and contribution to their success.
DESIRABLE
* Experienced in the automation of processes to improve light touch practices and increase output.
* Agile and Waterfall development methods using JIRA, Kanban, others.
* Knowledge of BT’s 21st Century Network (Nokia Equipment), Converged Core and IP Platforms.
Benefits
* On target 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.