Sales Manager
Location: Newcastle Upon Tyne, England, United Kingdom
Company: TSG (Technology Services Group) is a Managed IT Services provider ensuring technology solutions across the UK. As a Microsoft Partner with six designations, we uphold excellence for customers and invest in people, reflected in our +80 NPS score and recognition as a ‘Great Place to Work’ and a top UK tech workplace.
Job Summary: Lead and grow our managed‑services sales activities, drive new business, manage customer relationships, meet revenue targets, and build a high‑performing sales team. The role blends strategic planning, hands‑on sales, and leadership to expand the firm’s footprint in the region.
Responsibilities
* Attend meetings to establish user requirements, advising customers on bespoke capabilities.
* Develop and implement a sales strategy for managed IT / MSP services (e.g. managed IT hosting, cloud services, outsourcing, service‑level agreements).
* Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts.
* Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure.
* Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities.
* Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations.
* Meet and exceed sales revenue and margin targets.
* Manage, mentor and support a small team of sales executives, including setting targets, coaching, and performance evaluation.
* Prepare regular sales forecasts, reports, and market feedback for senior management.
* Stay informed about industry trends (cloud, cybersecurity, SaaS, outsourcing) to position our services competitively.
Qualifications & Experience
* Full UK driving licence.
* Target‑driven, results‑oriented with strong self‑motivation.
* Knowledge of managed services market, IT infrastructure, cloud solutions, or outsourcing.
* Familiarity with CRM tools (e.g. Salesforce) and sales reporting software.
* Strong commercial acumen and ability to sell technical/service‑based offerings using a value‑based approach.
* Excellent communication, negotiation and relationship‑building skills.
* Comfortable collaboration with technical teams to craft tailored proposals.
* Proven experience in B2B sales, ideally in managed services, IT services, cloud, SaaS or related sectors.
* Ability to work independently and manage a sales pipeline end‑to‑end.
* Experience leading or mentoring a small sales team.
* Show enthusiasm for driving revenue growth and proactively identifies opportunities to expand sales pipelines and improve team performance.
* Demonstrate strong commitment to the role, team, and organisation, consistently going above and beyond to support sales targets and strategic objectives.
* Approach new challenges with creativity and flexibility, adapting quickly to market changes and evolving customer needs.
* Display strong self‑awareness and actively pursue professional development to enhance sales leadership capability and overall team effectiveness.
* Maintain a high work ethic, meeting the demands and responsibilities of a sales leadership role with reliability and accountability.
* Communicate with clarity and confidence, building credibility and forming trusted relationships with senior stakeholders and decision‑makers across all levels of the business.
* Apply a naturally consultative sales approach, asking insightful questions to uncover customer needs and enable strategic, value‑driven solutions.
* 25 days annual leave + public holidays, rising with length of service
* Employee benefits trust
* Company bonus scheme
* Life assurance 4 x Salary
* Contributory pension scheme at 4% matched
* Healthcare and cash plan
* Electric vehicle salary sacrifice scheme
* Cycle to work scheme
* Employee assistance programme
* Paid CSR Days
* Company sick pay and income protection cover
* Enhanced Maternity and Paternity pay
* Discounted gym membership
* Long service rewards
Benefits
* Employee ownership – high performers enter an Employee Benefits Trust for shared long‑term value.
* Open and honest culture where feedback is taken on‑board and acted upon.
* Social events – annual all‑expenses‑paid ‘TSG Festival’ and team‑building funds.
* Two paid CSR days per annum that you can use to support the community.
* TSG Foundation donated over £160,000 to businesses and charities.
* Commitment to the environment, working toward net carbon zero.
* Flexible working opportunities including home working and hybrid options.
* Annual salary benchmarking.
* Excellent progression opportunities, training and support, including recognised qualifications.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Industry: IT Services and IT Consulting
* Location: Newcastle Upon Tyne, England, United Kingdom
If this sounds like the role for you, please apply today to be considered.
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