Billings Advisor - Reading RG1 (Hybrid) Start Date: 20th April 2026 Contract: 6 months Rate: £14.79 p/h PAYE Hours: 37 per week Hybrid Working: 2-3 days per week in the Reading office Security Clearance: BPSS Interview Process: 2‑stage interview Role Overview We are seeking a confident and detail‑driven Unbilled Billing Administrator to join our team in Reading. This hybrid role is ideal for someone with strong customer service experience-particularly from a call‑centre or high‑volume environment-who enjoys resolving complex queries and delivering excellent service. You will be responsible for investigating billing discrepancies, processing adjustments, supporting internal teams, and ensuring customers receive accurate and timely bills. Key Responsibilities Investigate and resolve billing discrepancies Act as an internal contact for billing queries and own the resolution process Process billing adjustments, including credits and debits Communicate outcomes clearly with customers and colleagues Identify trends, patterns, and opportunities for improvement Share knowledge and support effective billing processes Candidate Requirements Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail. Strong customer service experience (call centre experience highly beneficial) Confident communicating with custom...