Company Description
Salary: £12.81/hour
Applicants must have the current right to work in the UK.
Job Description
What is in it for you:
* All Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping, and more)
* Free night stays in our UK hotels (T&C applies)
* Complimentary Staff meal
* Uniform provided
* 28 days holidays per year (up to 33 with length of service)
* Recommend a Friend Incentive
* Employee Assistance Program: support your wellbeing in your professional and personal lives
* Pension Scheme
* Company sick pay
* Opportunities to develop your talent and grow through our learning programs, including Academies and apprenticeships
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks
Our objective is simple: to help you grow and unleash your personality.
As our next Front Office Team Member, you…
* Are the ‘face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, prioritizing their well-being, and adding your personal touch to their stay.
* Ensure a wonderful guest experience.
* Provide quality service by responding promptly, efficiently, and courteously to guest requests during check-in, check-out, and their stay.
* Ensure all charges are accurate and posted timely.
* Handle all calls promptly and professionally.
* Document all internal and guest messages accurately.
* Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors.
Qualifications
* Prior experience working with OPERA Cloud is valued.
* Fluency in English.
* Strong customer service skills.
To support your success, you will be trained in all front-of-house functions and safety procedures.
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, connecting hearts from arrival to farewell.
Whether you're seeking a job, a career, or a calling, we have something for you!
If you believe you're the right candidate for the Front Office Supervisor role, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Ibis Edinburgh Centre South Bridge, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company, aiming to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
I'm interested
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