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Collections Specialist, Kingston upon Hull, East Yorkshire
Client: Pepper Advantage
Location: Kingston upon Hull, East Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Are you a skilled Collections Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.
We seek candidates with outstanding customer service skills to manage mortgage servicing throughout the complete cycle, providing workout solutions to customers facing payment difficulties, and coordinating the litigation process with solicitors.
This is a hybrid role, requiring 3 days per week in the office after 3-4 months of training.
Key responsibilities include:
* Processing mortgage administration activities accurately and promptly
* Communicating regularly with customers experiencing payment difficulties
* Negotiating arrears workout options such as arrangements, capitalisation, loan workouts, shortfall sales, etc.
* Monitoring workout strategies for compliance and taking further action as needed
* Analyzing problems, thinking creatively, and making effective decisions promptly
* Having recent experience in a Collections role
* Dealing with customers facing financial difficulties
* Experience with operational loans, preferably in mortgages
* Providing excellent customer service
* Communicating effectively and relevantly with customers
* Experience in the Financial Services Industry
* Strong English verbal and written skills
* Attention to detail
* Understanding of Consumer Duty and regulatory impacts
Benefits include:
* Salary of £33,000 per annum
* Hybrid working model
* Private medical insurance
* Salary Sacrifice Pension up to 8%
* 25 days holiday + bank holidays
* Employee Assistance Program (EAP)
* Enhanced maternity and paternity leave
* Wellbeing and Volunteering days
* Eye care contribution
* Life Assurance
About Pepper Advantage:
Established in 2013, Pepper Advantage UK is a leading loan servicing company with offices in London and Northern England, managing over US$25 billion in assets across various mortgage and SME sectors.
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