Debden Grange Retirement Village is seeking a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors. In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive. Key Responsibilities Customer & Community Focus Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture Welcome new residents and guide them through facilities and maintenance processes Engage with the Residents’ Association and committees, actively listening and responding to feedback Promote value-added services that enhance the resident experience and generate revenue Property, Grounds & Housekeeping Management Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds Ensure the delivery of effective housekeeping and laundry services to high standards Lead planned preventative maintenance (PPM), procurement, and contractor management within budget Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms) Health & Safety Compliance Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations Conduct audits and risk assessments, and implement corrective actions Act as the village’s health and safety lead, embedding a safety-first culture across the team Team Leadership & Development Recruit, train and lead a team of Estates Operatives and manage external contractors Plan staffing rotas and team meetings, monitor performance, and support career development Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement Operational & Financial Management Contribute to annual budgeting and cost control for estates-related services Maintain accurate records, oversee procurement, and track contractor performance Support timely preparation of homes for resale or rental to minimise voids and maximise value The ideal candidate: Essential: Level 2 or above qualification in Facilities Management or equivalent 3 years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate) IOSH Managing Safely and Legionella awareness certification Practical knowledge of fire, water and building safety regulations Skilled in managing PPM programmes, budgets, and contractor relationships Strong IT and systems capability (Office 365 and facilities software platforms) Clear communicator with a people-first, solution-oriented approach Desirable: NEBOSH or Fire Safety Level 2 certification Working knowledge of plumbing, electrical or building trades Benefits Medicash health plan (after 3 months) Birthday leave Pension scheme & life assurance Access to discounted gift cards and exclusive wellbeing perks A supportive, community-focused working environment Opportunities for professional development and advancement Our Values At Retirement Villages, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team Ready to lead facilities with heart, purpose, and excellence? Join us at Debden Grange Retirement Village and make a meaningful impact in the lives of our residents.