You will be a key contributor to our success. Our Store Employees act as ambassadors of the TEMPUR brand, offering customers an exceptional experience through personalised, insightful advice and assistance. By doing this well, a high number of consumers purchase TEMPUR mattresses and pillows when visiting the store.
Responsibilities
* Be a brand ambassador and help achieve store sales and conversion targets
* Ensure each customer receives the TEMPUR customer journey through outstanding customer service and by living our brand values
* Offer exceptional 1-2-1 customer service and ensure the customer comes first
* Maintain product knowledge of each TEMPUR product, constantly developing product and business understanding
* Know all current promotions and advertisements
* Support the Store Management team in achieving individual and store sales targets
* Execute the daily operational goals and priorities assigned by store management
* Deal with customer concerns in a patient and helpful manner and communicate concerns with Store Management
* Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
* Assist in processing deliveries and organizing the stockroom, ensuring teamwork
* Operate cash registers, take and record orders through a computerized system in person or over the phone, and close daily revenue
* Maintain a clean and orderly store and back-office/kitchen areas
* Respond to and communicate all Health & Safety issues
* Participate in team meetings by bringing fresh, realistic, and achievable ideas
Ideal Candidate
We are looking for a confident, bright, and enthusiastic individual who is passionate about the TEMPUR brand and products.
Qualifications
* Proven experience in delivering exceptional customer service
* Ability to balance a customer-oriented approach with a results-driven mindset, delivering and exceeding sales results
* Operate with honesty and integrity
* Clear communicator with good command of English, both spoken and written
* Professional at all times, with an outgoing, friendly and engaging personality
* Team player, able to maintain positive relationships with co-workers
* Adherence to company policies and procedures
* Smart and presentable appearance at all times
* Willingness to work flexible hours to meet business needs
Benefits
* London living wage with annual reviews
* KPI bonuses
* 25 days holiday
* Life insurance
* Uncapped commission scheme
* Contributory pension
* Free staff lunches monthly
* Private medical insurance (Bupa)
* Team initiatives (annual team-building days, social events, staff purchase scheme, and more)
* Training & career development opportunities
* Competitive base salary plus an attractive commission structure, rewarding performance and results
Location & Hours
We currently have one full-time 40-hour vacancy and two part-time 20-hour vacancies. These roles will be based in our Marlow Store.
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