The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are seeking an individual who is passionate about delivering exceptional guest experiences and has a keen eye for detail in a hospitality environment. You will play a pivotal role in the smooth running of our reception operations, ensuring a welcoming and professional front of house service for all guests and visitors.
Key Reception Manager Responsibilities – Hospitality and Guest Service
* Oversee the daily operations of the hotel reception area and supervise the reception team to ensure excellent guest service at all times.
* Greet guests with warmth and professionalism, handling check-in and check-out procedures efficiently and accurately.
* Manage room reservations, cancellations, and amend bookings using the hotel's reservation system.
* Respond promptly to guest enquiries both in person and via email or telephone, resolving any issues in a timely and courteous manner.
* Ensure all guest accounts are maintained correctly and liaise with the accounts team for any billing queries.
* Coordinate with housekeeping and other departments to ensure guest requirements are met seamlessly.
* Maintain the security of the reception area and monitor guest access as per hotel policy.
* Train, motivate, and support the reception team to achieve high standards of customer care and presentation.
* Proactively manage guest feedback and implement improvements to enhance the guest experience.
Reception Manager Candidate Requirements – Hotel and Customer Service Skills
* Previous experience in a hotel reception or front desk supervisory role is preferred, but not essential as full training will be provided for the right person.
* Excellent communication skills, both written and verbal.
* A friendly, approachable, and professional manner when dealing with guests and colleagues.
* Strong organisational and time management skills, with the ability to multitask and remain calm under pressure.
* Attention to detail and a commitment to delivering first-class customer service.
* Computer literacy and familiarity with hotel reservation systems (PMS/Front Office software) would be an advantage.(Reslynx & Resdiary)
* Eligibility to work in the UK and able to provide supporting documentation.
* Ability to work flexible hours, including weekends and public holidays as required.
Benefits of Working as Reception Manager at The Old Swan Hotel Harrogate
* Competitive salary and share of gratuities.
* Fantastic opportunities for training and career progression within a well-established hospitality group.
* Discounted accommodation, food, and drink at our hotels.
* Team member benefits including uniform provided and staff recognition awards.
* Supportive team culture focused on excellence, teamwork, and professional development.
Join Our Hospitality Team in Harrogate
If you are passionate about delivering a memorable guest journey and inspiring those around you, we would love to hear from you. Apply now to become Reception Manager at The Old Swan Hotel Harrogate and make a difference every day.