Title: Volunteers & Communications Coordinator
Department: Fundraising
Location: Bournemouth Foodbank, 118 Haviland Road, Boscombe, BH7 6HW
Reports to: Fundraising Manager
Employment
Type: Part-time, 20 hours per week
Mon-Thurs 09:30 – 14:30 - some flexibility possible
Pay Rate: £14.00 per hour £14,560 per annum
Role Overview
The Volunteers & Communications Coordinator is responsible for the recruitment,
training, coordination, and support of volunteers across Bournemouth Foodbank's
Warehouse, Distribution Hubs, Café, Office and Events fundraising. This includes
ensuring adequate volunteer coverage, managing the volunteer administration system
(Assemble), and enhancing volunteer engagement.
The role also involves working with our Community Engagement Coordinator developing
partnerships with local businesses, educational institutions, and community groups to
attract volunteers and support our corporate supermarket collections volunteer
programme.
In collaboration with the leadership team, you will ensure the Foodbank's volunteer
objectives are met while maintaining GDPR, safeguarding, and health & safety
compliance.
Additionally, this role contributes to fundraising efforts for the Volunteer Programme.
Key Responsibilities
* Volunteer Recruitment, Training & Engagement
* Forecast and plan recruitment for all areas, including foodbank warehouse,
office, The Garden Rooms Cafe, 6 foodbank distribution hubs, supermarket
collection opportunities and fundraising events.
* Oversee the recruitment, training, and induction of all volunteers.
* Establish a balanced mix of skills and abilities within volunteer teams,
encouraging personal development and pathways into employment or
education.
* Coordinate volunteer days for local businesses and community groups, working
closely with the Fundraising & Partnerships team to align with sponsorship
packages.
* Develop volunteer appreciation and recognition schemes to enhance
engagement and retention.
* Develop and deliver engaging content across social media, digital channels, and
newsletters to clearly communicate key messages that strengthen audience
engagement.
* Manage content planning, writing, editing, and coordination to ensure
consistent, on-brand communication across all platforms.
Volunteer Coordination & Administration
* Build relationships with foodbank distribution hub leads to integrate volunteers.
* Support and advise Volunteer Managers with development and management of
their volunteers.
* Maintain and update the volunteer administration system (Assemble), ensuring
GDPR compliance.
* Manage rotas to ensure adequate coverage across all foodbank areas.
* Ensure all volunteers receive support and guidance, prioritising their wellbeing
and personal development.
* Keep accurate records of volunteer information, including support plans and
handbooks.
* Identify standout volunteer stories for sharing with the Fundraising &
Communications team.
Fundraising & Community Engagement
* Assist with fundraising efforts to support both the Volunteer Programme and your
salary.
* Support the Community Engagement Coordinator and contacts and connections
made to increase food and financial donations
* Develop external networks with local organisations and corporate partners to
strengthen volunteer recruitment and transition opportunities.
* Leverage social and digital communications to support online fundraising
initiatives, including crowdfunding campaigns, by creating compelling content
that drives awareness, engagement, and donations.
Compliance
* Ensure all volunteer procedures follow Trussell Trust guidelines.
* Adhere to all safeguarding, GDPR, health & safety, and compliance policies.
* Report any complaints, accidents, or risks to the Business Operations Manager.
Key Skills & Attributes
* Strong administrative or HR experience (volunteer management preferred).
* Excellent IT, digital, and data management skills.
* Proven experience using social media platforms to plan, create, schedule, and
analyse content, with a clear understanding of how to engage audiences and
support organisational goals.
* Strong organisational and interpersonal skills.
* Excellent written and verbal communication skills.
* High emotional intelligence – strong listening and reasoning skills.
* Ability to develop and implement new ideas to enhance volunteer engagement.
* Resilience to handle challenging situations and make quick decisions.
* Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
* Basic knowledge of GDPR, compliance, and regulatory requirements.
* Ability to work independently and show initiative.
* Positive mindset with the ability to identify process improvements.
Qualifications & Experience
* Administrative or Recruitment or HR qualification or equivalent experience.
* GCSE or equivalent qualifications in English and Maths (preferred).
* Experience working in an office environment.
* Passion for tackling food poverty and related social issues.
Our Commitment to Diversity & Inclusion
If you believe you are suitable but lack some qualifications or experience, we still
encourage you to apply. We are an equal opportunities employer and welcome
applicants of all backgrounds, ethnicities, beliefs, genders, and abilities. However, it is
vital that you align with and support the mission, purpose, and ethos of Bournemouth
Foodbank.
Bournemouth foodbank is a charity founded on Christian principles. Some members of
the team are Christians, many are not, but we all subscribe to the same values, mission
and vision and expect that new team members will too.
Your application will not be accepted unless you provide a cover letter, specific for this role, explaining why you believe you are the right candidate.
Job Type: Part-time
Pay: £14.00 per hour
Expected hours: 20 per week
Benefits:
* Company pension
* Employee discount
Application question(s):
* Have you provided a specific cover letter explaining why you believe you're the right candidate for this role ?
Work authorisation:
* United Kingdom (preferred)
Work Location: In person