SMC Milton Keynes, England, United Kingdom
Technical Sales Support Engineer (Electrical Bias)
Location: Office based role in Milton Keynes
Hours: 37.5 hours per week, 08:30–16:45 (Mon-Thu) and 08:30–15:30 (Fri)
Job Type: Permanent, full time
The Role
SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLCs or electric drives would be advantageous. The role is to provide support to customers and the sales force for technical matters, with commercial and market awareness of the SMC product. Support sales growth by training and proactive promotion of existing and new products.
Key Responsibilities
* Support for customer questions via phone and e-mail
* Process requests for special products and variations
* Analyse, check and report writing on customer product returns
* New product development proposal activity
* Market and competitor product analysis and understanding
* Support the sales force with customer visits and application development
* Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills And Experience
* Degree, HNC or HND in Electrical Engineering or related discipline
* Able to communicate proficiently via telephone and e-mail with both internal and external customers
* A methodical problem solver who is logical, organised and able to keep clear, comprehensive records
* Ability to clearly and effectively present technical subjects face-to-face and via webinar
* Experience working within an engineering environment
* Hands-on testing and diagnostic experience
* Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience
* Hands-on testing and diagnostic experience
* Automation systems or system design experience
* Previous experience in a Technical Sales Support or applications role
What We Offer
The reason for our success is our people. Every team member has a voice, contributing to our successes as a company. We maintain a collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued. We strive to be diverse and inclusive and welcome applications from all, committed to attracting, recruiting and retaining talented individuals. SMC has sustainable development goals and cares for our futures and the planet. We offer a competitive benefits package including retail discounts, life assurance, Private Medical Cover, 25 days holiday (plus holiday trading scheme) and more.
The Selection Process
Upon successful application, candidates will be asked to undertake a first interview online, followed by online testing, and a second interview face-to-face at our SMC Offices.
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