About the Role
Supports the Pension Schemes Executive team and provides expert support and management services to Trustees of M&G’s UK pension schemes, ensuring governance, investment management and member services for over 45,000 members across defined benefit and defined contribution plans.
Main Responsibilities
- Lead and oversee pensions administration and operational activities, ensuring service delivery meets agreed standards and controls.
- Manage relationships with third‑party administrators and service providers, including performance monitoring and issue resolution.
- Ensure operational processes comply with relevant pensions legislation, regulatory expectations and internal policies.
- Drive continuous improvement initiatives to enhance efficiency, controls, data quality and member experience.
- Oversee operational risk management, including incident handling, remediation activity and reporting.
- Produce and review management information to support decision‑making and governance forums.
- Provide people leadership, coaching and development for colleagues within the operations function.
- Act as an escalation point for complex operational or member issues, ensuring appropriate and timely resolution.
Key Knowledge, Skills and Experience
- Strong knowledge of UK pension scheme operations and administration models.
- Understanding of regulatory, governance and risk requirements within pensions operations.
- Experience of managing operational teams and third‑party service providers.
- Ability to interpret and apply policies, procedures and controls in a practical operational context.
- Strong stakeholder management and communication skills, with the ability to influence effectively.
- Analytical capability to interpret management information and identify trends or risks.
Suggested Essential Skills
- Operational leadership and decision‑making
- Risk and control awareness
- Process improvement and change delivery
- Clear written and verbal communication
- Collaboration and stakeholder engagement
Benefits
- Access to a pension scheme with an 18% contribution (13% Employer, 5% Employee) and Share Save and Share Incentive Plan options.
- 38 days annual leave including bank holidays, with the option to purchase up to 5 extra days and additional flexibility through the Time Off When You Need It policy.
- Inspiring Families policy providing paid parental leave for maternity, adoption, surrogacy and paternity.
- Health & Protection coverage including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
Equal Opportunity
M&G welcomes a diverse workforce and fosters an inclusive culture. We value individuals across gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, and we welcome those returning from military service or career breaks. M&G is a Disability Confident Leader and encourages applications from candidates with disabilities or neuro‑divergent conditions. If you need assistance with the application process, please contact careers@mandg.com.
