General Manager – Aparthotel & Leisure | SeaSpace,
Cornwall
SeaSpace is Cornwall's first coastal aparthotel, offering
the space, flexibility and freedom of an apartment twinned with hotel services
and facilities. Design-led studios and apartments, an Art Deco pool, a
fantastic leisure club, a suntrap courtyard and a vibrant coastal food offering
all situated on the edge of Newquay, overlooking the shoreline of Cornwall’s
stunning North coast.
At SeaSpace, flexibility, style and freedom are underpinned
by a spirit and community that lives for the beach and everything it can be. With
a neighbourhood energy at its heart, we’re inviting everyone in to make coastal
living their own - for an hour, a day, a week or more.
We’re matching real SEA spirit with the SPACE, flex and
freedom to choose how you live it. That’s SeaSpace.
Our SeaSpace General Manager role:
Reporting to the
Group COO, the General Manager holds overall responsibility for the team, guest
experience, hotel operations and our leisure club.
You’ll be
responsible for brand delivery and guest services experience, leisure club
management, hospitality leadership and people management, commercial
engagement, compliance, technology and sustainability.
As part of the
Watergate Bay family of hotels, you’ll be working with a vibrant, proactive and
experienced team who are known for delivering groundbreaking lifestyle
experience.
As our SeaSpace General Manager you’ll be
* Shaping and delivering the hotel operational
strategy for the business
* Working proactively to improve efficiencies
and performance
* Driving our guest services experience
* Delivering the best-in-class gym and leisure
facilities and services
* Working in collaboration with the group
executive team to plan and deliver long-term strategies that hit brand, guest
and commercial targets
* Analysing management reporting to track
performance against key measures including costs, revenues, guest satisfaction
and health & safety
* Working with the group HR and executive team
to implement a people plan which connects with our wider business’ people
strategy
* Working closely with our revenue and
reservations team to maximise commerciality
* Leading the aparthotel senior operations team
* Providing clear guidance and inspiration to
all team members through regular communications
* Using feedback and insight to drive innovation
and enhancements
* Providing leadership/mentorship coaching and
performance management to all direct reports and ensure the company-wide tools
are being delivered across all operational areas
* Working with the Group executive team to
deliver the development project pipeline which delivers growth and enhances the
guest experience
* Working with project management colleagues, to
ensure on-budget and on-programme delivery of projects
The skills you’ll be sharing with us:
* You’ll have a bright and positive personality
* You live and breathe hospitality
* You possess a high level of commercial acumen
* A good spreadsheet makes you smile – you love the business
side of the business
* You know that a strong team is key to running a tight ship
* You understand leisure clubs, leisure memberships and how to
grow this field
* Proven experience in a senior leadership role within the
hospitality and leisure industry
* Credibility in hospitality and a deep
up-to-date knowledge of the sector
* Front of house expertise
* Strong, instinctive and empathic leadership
skills and the ability to foster change
* Excellent communication, interpersonal and
organisational skills
* A blend of creativity and process know-how,
with an understanding of the mix needed to deliver
* A belief in modern hospitality and a desire to
innovate
* A clear understanding of brand and its power
and impact
* A team spirit that knows the importance of
relationships – with your teams, partners and guests
* A love for what you do, and an enthusiasm that
inspires those around you
* Ambition and a long-term outlook
What we’ll offer you
We have a wonderful array of benefits and you can view further
details here; SeaSpace
For this role we also offer;
* Medical Cash Plan
* Death in service benefit
* Salary Sacrifice Pension Scheme
* Business related performance Bonus
* EAP programme
* 24/7 GP access
* Extra annual leave when you have been with us for two years
or more
* Enhanced maternity and paternity pay (based on service)
* Company sick pay
If you would love to join us as our General
Manager, apply now and be part of our journey at SeaSpace, a wonderful place to
work.