THE COMPANY
Coveris pride ourselves on being an innovative company focusing on creating high performance packaging for everyday products. As a leading global packing company, Coveris is committed to providing solutions that enhance the safety, quality and convenience of products that we use every day.
JOB SPECIFICATION
We are looking to recruit a Customer Service Executive who will deliver the highest possible level of customer service to enable our business to profitably grow through commercial excellence, in line with strategic business objectives to drive optimisation, profitability and efficiency. Salary will be based on experience
THE ROLE
·To ensure that all customer orders, quotations, designs, queries, complaints etc. are processed as quickly and efficiently as possible;
·To input and feed back to customers; details of work in progress; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met;
·Establish key working relationships with colleagues and client base
·To liaise, and communicate fully, at all times with the Line Manager and relevant personnel within the departmental framework.
·To become a competent user of the ERP Navision UKFC software system as part of everyday activity
THE PERSON
·Excellent communicator (written and verbal).
·Great attention to detail
·Excellent project management skills
·Strategic and innovative thinker
·Organised and calm under pressure
·Friendly, approachable and flexible – a team player
·Experienced in Microsoft Office (required), Navision (preferred)
·Customer services experience
·Proactive, positive, enthusiastic - demonstrates "can do" attitude
·Commercially aware
·GCSE Grade C or equivalent in Maths and English
As well as competitive salaries and a dedicated workforce, Coveris pride ourselves on looking after our staff and working with everyone to make sure we are the Employer of Choice in our area.
Job Types: Full-time, Permanent
Pay: £27,500.00-£29,000.00 per year
Benefits:
* Canteen
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
* Store discount
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Location:
* Louth (preferred)
Work Location: In person