Service Desk Coordinator
Permanent
Based in East London
£28-32K per annum dependent on experience
Key responsibilities
* Scheduling work: Plan and assign tasks to engineers and subcontractors, optimising for efficiency and response times.
* Emergency response: Act as a first point of contact for client-reported emergencies and oversee engineer attendance.
* Workload management: Take ownership of the daily workload, manage the completion of both preventative and reactive tasks, and ensure work is completed within set Service Level Agreement (SLA) targets.
* System and data management: Use CAFM systems (JobLogic experience is a HUGE benefit) to manage tasks, monitor completion, and produce monthly performance reports.
* Communication: Liaise with both clients and the facilities team.
* Technical assistance: Help diagnose technical issues to ensure work orders are assigned the correct "P" (Priority escalations) code and have the right level of technical ability assigned.
Experience
* Previous experience in facilities coordination role is greatly desired. Customer-facing FM/Ops role is beneficial.
* Proficiency in CAFM property management systems is highly valued. JobLogic experience will be a huge benefit as this CAFM system is what we currently use.
* Ability to multitask; self-started; scrappy; resilient; ability to work under pressure; make effective decisions quickly.
Benefits
* Competitive salary
* Enhanced private healthcare
* Amazing team; loads of team socials; WeWork office space
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