Job Title: Facilities Helpdesk Administrator
Location: Colten House, Ringwood BH24 3FE
Salary: £28,000
Full time, 40 hours per week, Monday-Friday
Introduction
We are looking for a proactive and organised Facilities Helpdesk Coordinator to support the delivery of maintenance services across our care home portfolio. This is a key role ensuring reactive and planned works are effectively managed, with clear communication and a high standard of service.
About the Role
This is a busy and varied role where you will coordinate reactive and planned maintenance through the CAFM system, acting as a central point of contact for Home Managers, Facilities Managers, and service providers.
Key responsibilities include:
1. Managing reactive work orders end-to-end, including triage, assignment, updates, and communication with stakeholders
2. Supporting the scheduling and coordination of PPM activities and wider maintenance planning
3. Building strong relationships with Home Managers, care home teams, and contractors, ensuring timely updates, compliance, and a high standard of service
4. Providing administrative support across Facilities and Health & Safety, including meetings, reporting, contractor coordination, and CAFM system support
You will also support the Director of Facilities Management and wider team with administrative tasks, assist with asset management and system development, organise and minute key meetings, and deputise for the Helpdesk Assistant Manager when required. Occasional travel across Hampshire, Sussex, Dorset, and Wiltshire may be required.
About You
You will be highly organised, able to manage multiple priorities, and confident communicating with a range of stakeholders. You will take a proactive approach and be comfortable working in a fast-paced environment.
You will ideally have experience in a facilities, helpdesk, or coordination role, strong administrative skills, and confidence using systems (CAFM experience desirable). A flexible, team-focused attitude and attention to detail are essential.
About Us
We’re an award-winning, family-owned and independent care home group with an outstanding reputation across the industry.
Alongside our established care portfolio, we are growing our land and property development arm to support new care and residential opportunities. Our property and development team plays a vital role in ensuring our own commercial investments are well-managed, compliant and performing strongly, while also helping shape the next phase of our growth.
We offer a supportive, collaborative environment where you’ll be encouraged to develop your skills, gain exposure to the development side of the business, and make a real, tangible impact.