Job Description
Pertemps are delighted to be working in partnership with a highly respected and expanding organisation in the freight, logistics and e-commerce sector to appoint an experienced and motivated Operations Manager.
This is a fantastic opportunity to join a fast-moving business at an exciting time of growth. The role plays a key part in ensuring the efficient and compliant handling of e-commerce freight, maintaining operational excellence across warehouse functions, and supporting a culture of safety, accountability, and teamwork.
The Role
As Operations Manager, you will oversee all warehouse activity within your shift — ensuring that goods are processed, stored, and dispatched safely and efficiently in line with customer requirements and operational targets.
You’ll lead and inspire a team of warehouse operatives and team leaders, driving a strong service-led culture while maintaining compliance with company procedures, health and safety standards, and regulatory frameworks.
This role is ideal for a confident leader who thrives under pressure, can manage changing priorities, and enjoys developing people to perform at their best in a time-critical environment.
Key Responsibilities
* Supervise and coordinate all warehouse operations, ensuring high standards of accuracy, efficiency, and safety.
* Manage a team of warehouse staff and team leaders, providing coaching, guidance, and performance feedback.
* Liaise closely with final-mile providers and customers to ensure smooth communication, issue resolution, and service delivery.
* Oversee compliance with all company, departmental, and statutory procedures, including HMRC, CAA, and others.
* Ensure efficient use of labour, equipment, and transport resources to deliver cost-effective operations while minimising overtime.
* Support continuous improvement initiatives to enhance workflow, productivity, and staff engagement.
* Ensure all documentation, processes, and system updates are completed accurately and on time.
* Promote a strong safety culture by monitoring working practices, carrying out risk assessments, and ensuring the warehouse and welfare areas are kept to a high standard.
* Collaborate with managers across departments — including Cargo Services, Aviation, and Motor Transport — to maintain operational excellence.
* Handle shift planning, rosters, and staff management including holidays, timesheets, and training compliance.
What We’re Looking For
* Significant experience in warehouse, logistics, freight, or air cargo operations, ideally within a high-volume environment.
* Proven leadership experience managing teams in a 24/7 operation.
* Strong organisational skills with the ability to balance multiple priorities.
* Excellent communication and interpersonal ability — confident liaising with internal teams, suppliers, and customers.
* Solid understanding of health and safety and regulatory compliance.
* A proactive, hands-on approach — someone who leads by example and fosters collaboration across teams.
* Strong problem-solving capability, attention to detail, and drive for continuous improvement.
What’s on Offer
* Opportunity to join a reputable and forward-thinking employer with ambitious growth plans.
* Supportive, collaborative working environment with real focus on people development.
* Excellent long-term prospects for progression within the organisation.
If you’re an operational leader with a passion for excellence, teamwork, and driving performance, this is a superb opportunity to make an impact and advance your career in a thriving, modern logistics environment.