Flexi-Bank Reservations Advisor Salary: £12.71 per hour Contract Type: Flexi-Bank (Flexible working) Role Overview We are seeking a proactive and customer-focused Reservations Advisor to join a Patient Administration/Reservations team on a flexible, bank basis. This role is key to delivering a high-quality, patient-centred booking and administrative service across clinics, assessment units, and theatres. This is an excellent opportunity for someone who enjoys working in a fast-paced customer service or contact centre environment and is passionate about providing an outstanding patient experience. Key Responsibilities Deliver excellent customer service in all patient interactions Manage appointment bookings for clinics, assessment units, and theatres Process patient referrals accurately and efficiently Communicate clearly and professionally with patients to coordinate appointments, tests, and procedures Work in line with service standards, KPIs, and service level agreements Maintain accurate records using multiple IT systems Work both independently and collaboratively within the team Uphold professionalism, integrity, and confidentiality at all times Skills & Experience Required Essential: Experience in a customer service or contact centre environment Strong communication skills (verbal and written) Excellent customer service with a patient-focused approach Ability to manage and prioritise workloads effectively Positive, proactive, and adaptable attitude Good IT skills and confidence using multiple systems Desirable: Experience within a healthcare or medical setting Basic understanding of medical terminology (training can be provided) What’s on Offer Competitive hourly rate Flexible working to suit your availability Accrued annual leave (based on hours worked) Free parking and on-site facilities Supportive team environment Opportunity to gain valuable experience in healthcare administration