Overview
We’re looking for a Strategic Client Development Manager to become the trusted advisor to our enterprise Ecommerce clients — shaping the future of post-purchase experience and redefining how retailers deliver value. Acting as the vital bridge between our customers and internal teams (from implementation to logistics), you’ll ensure that every client engagement is impactful, insight-driven, and future-focused.
This is a full-time, permanent position with the flexibility to work in a hybrid setup — giving you the autonomy to manage your time while staying connected to the team. When you're onsite, you'll be based at our head office in Telford, collaborating closely with our wider Client Management team in a supportive, high-performing environment.
In return, we offer a competitive salary, tailored to your experience, plus a structured development plan designed to help you grow. From ongoing training and mentorship to clear progression pathways, we’re invested in helping you build a long-term career with us.
Responsibilities
* Own and expand a high-value portfolio of enterprise clients across Europe — delivering long-term growth and unlocking new opportunities.
* Build deep, multi-threaded relationships across every level of the client organisation — from Digital and E‑commerce to Finance, Legal, and the C‑suite.
* Lead the big conversations — driving QBRs, strategic planning sessions, and co-creating joint value roadmaps that shape the future of our partnerships.
* Connect the dots internally — working cross-functionally with implementation, logistics, and product teams to deliver flawless execution and measurable outcomes.
* Turn data into strategy — using BI tools and advanced Excel to surface insights and build plays that boost ROI, reduce cost-to-serve, and improve NPS.
* Own the commercial conversation — leading pricing, contracting, and procurement negotiations with confidence and a clear eye on impact.
* Stay one step ahead — keeping pace with global trends in e-commerce, cross-border logistics, and carrier performance to guide clients through change.
* Be a catalyst for action — influencing internal priorities, resolving escalations with calm authority, and championing what’s best for the customer — and the business.
Qualifications
* 7+ years of success in enterprise Client Development or Strategic Account Management within e-commerce, retail tech, logistics, or SaaS — with a strong track record of driving revenue and client growth.
* A history of owning and expanding eight-figure portfolios, consistently delivering upsell results and strategic account value.
* Deep experience managing multi-country programs and cross-border logistics, with a strong understanding of carrier SLAs, duties, and regional compliance across EU/UK/CH/EEA.
* Proven strength in executive stakeholder engagement — you’re confident navigating complex organisations and leading high-stakes commercial negotiations.
* Sharp analytical mindset — you’re fluent in Excel (pivots, lookups) and comfortable using BI tools to turn data into smart, actionable insights.
* World-class communicator — fluent in business English, skilled in crafting C-suite narratives, and compelling in every conversation.
What you’ll get in return
At ReBound UK, we are committed to providing all our colleagues with a thorough onboarding experience from their first day, including continuous training and development opportunities throughout your time with us. You’ll be part of a department that fosters a transparent and collaborative team environment aligned with our company vision. We offer a hybrid working model for our office staff to support work/life balance. We also provide additional benefits such as the ability to purchase up to 10 extra days of holidays and two fully paid days off each year to support charitable causes.
We’re passionate about making a difference—and we know our people are too. If you share these values and are excited about a positive impact, we’d love to have you on our team.
About Us
ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business.
Our core values drive everything we do. We promote a supportive environment for our colleagues, deliver exceptional service to our customers, contribute to the community, and work toward a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Transportation, Logistics, Supply Chain and Storage
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