Your newpany
Clifton based business need a Customer Care Coordinator to join on a permanent basis.
Your new role
1. Managing customer queries received by phone or email and responding promptly in line with service level agreements.
2. Allocating work to subcontractors and following up to ensure timelypletion
3. Monitoring outstanding remedial tasks and drivingpletion within a 28‑day period wherever possible
4. Providing empathetic, professional support to customers throughout their journey
5. Building strong working relationships with internal teams and external partners
6. Maintaining accurate records and ensuring systems are updated at all times
7. Supporting the achievement of customer service KPIs
8. Adhering to all health and safety requirements
What you'll need to succeed
9. Experience within the residential housing, construction or similar sector.
10. Experience with public facing roles preferred.
11. Facilities, contractor, or property coordination experience preferred.
12. Strong written and spoken English skills.
What you'll get in return
13. Salary sacrifice car scheme
14. Up to 33 days annual leave plus bank holidays, rising with length of service
15. Two paid volunteering days each year
16. Private medical insurance (employee paid cover)
17. Enhanced maternity, paternity and adoption leave
18. Life assurance at four times annual salary
19. Share incentive and savings schemes
20. Access to an employee rewards portal with a wide range of benefits