Scheduler
Location: Mid Kent (Hybrid 2 days office 3 days homes)
Salary: £25,000 – £27,000
A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
1. To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
2. Schedule all installation works raised by Sales Support team and liaise with customer on required dates
3. Provide the engineering team with all relevant information to complete their jobs
4. Using SAP to plan and prioritise the engineers’ workload on a daily basis for installation, reactive and maintenance work.
5. Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
6. Take customer phone calls into the Service Delivery team and assist customers as necessary
7. Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.
8. Regular review of in-house reports to ensure all processes are completed
The right candidate will have/ be:
9. Previous experience in a customer service role essential
10. Good knowledge of UK geography essential
11. Experience of scheduling a team of field engineers essential
If you feel you meet the above criteria, please apply for immediate consideration!
This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.