Benefits: We are a growing software company and deliver on what we say we will! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. 25 days annual leave bank holidays, per year (pro-rata based on service length) Who are we? An excellent opportunity has arisen for a Support Services Administrator to join our team within the CAFM, Maintenance and Facilities Management environment. Working Hours are 08:30 - 17:00, Monday to Friday, based in our office in Milton Keynes. This role is offered on a 6-month Fixed Term Contract to provide maternity cover. Family Values Family values are at the heart of Ostaras culture. We aim to maintain a supportive and collaborative culture, which promotes inclusivity, positivity and happiness. We hold regular social events in which family and friends are included, and encourage friendships between employees. Kindness Our culture centres around kindness; we believe that kindness should be shown from all employees, to all employees. Our dedicated Management Team should promote this culture with a top-down approach ensuring all interactions are rooted in kindness. Listening We advocate a listen first, then listen more strategy, with an aim to ensuring each employee feels valued as an individual. Every member of staff should receive regular one-to-ones and we put emphasis on ensuring we get to know you, and your personal needs. Support We aim to provide support for our staff, in both work related issues and also any personal matters where needed. This is reflected in our training and feedback programs, which are focused on helping our people become the best they can be, as well as our agent charters and well-being provisions. We are here to help if we can. Day-to-day, you will: Provide high-level and timely customer service via telephone and email. Help our customers with data administration tasks such as password resets and data entry so they can focus on what is really important for their business. Contribute to project work that aids smooth business operations. Please note: There is no expectation or requirement of Microsoft Qualifications and there is no use of Microsoft Tools such as Active Directory as part of this role. The software is Microsoft Windows based, but all support and administration requirements are in relation to our software, which you will be trained in the usage of as part of the role. About you: You are a team player and enjoy working within an office environment. You are excited about working for a best in class, fast growing Software house and solving business-critical problems for our customers. You are passionate about software and its potential to move organisations forward through innovation. You also have the desire to help your customers by giving them a first-class service. Requirements: Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike You work at pace, are goal orientated and have a strong delivery focus Previous experience within a data administration role is preferred If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.