We’re looking for a Supplier Queries Adviser to join our Supplier Disputes & Queries team within the Source to Pay team in our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners everyday’.
As a Supplier Queries Adviser, you’ll help us make sure that queries and disputes from our suppliers are resolved and payments are made accurately and in a timely manner. We’ll look to you to resolve queries and disputes, build relationships with internal and external partners, and make sure any remedial actions are done accurately. It’s a great opportunity for you to develop your skills as part of a busy team.
What you’ll do
• Work as part of a team of 5 advisers to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores
• Complete reconciliation of invoice statements
• Resolve price and quantity claim disputes
• Provide copy remittance and Open Items Statements.
• Liaise with suppliers, depots, buying teams, and other internal departments across the company to resolve issues.
• Respond to queries via email and through the supplier query portal, investigating and resolving issues
This role would suit people who have
• Good communication skills, both verbal and written
• Previous customer service experience
• Good general IT skills with the ability to use programmes in the Microsoft Office Package at a good level, including Microsoft Excel with the ability to use VLookup’s and other basic functions.
• Great problem-solving skills and a proactive approach to work
• The ability to work in fast paced working environment
Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
Building a diverse environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
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