About Our Client
Our client is a large organisation within the retail industry. Known for its commitment to quality and exceptional customer service, the company prides itself on its friendly and professional work environment.
Job Description
1. Respond to customer queries in a timely and accurate manner.
2. Provide product recommendations based on customer's needs and preferences.
3. Handle and resolve customer complaints professionally.
4. Process orders, forms, and requests efficiently.
5. Maintain detailed records of customer interactions and transactions.
6. Follow up on customer interactions when necessary.
7. Work closely with other team members to meet customer service goals.
8. Participate in training and development opportunities to enhance skills and knowledge.
The Successful Applicant
A successful Customer Service Advisor should have:
1. A strong understanding of customer service principles and practices.
2. Excellent communication and interpersonal skills.
3. Good problem-solving abilities and resilience in dealing with difficult situations.
4. High level of accuracy and attention to detail.
5. Proficiency in using customer service software and databases.
What's on Offer
1. An attractive salary range of £25,397 per annum.
2. A supportive company culture that values employee growth and development.
3. Unique perks such as discount off products, a bonus scheme, and free parking.
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