The post holder will deliver technical projects, acting as a bridge between internal and external teams to ensure a smooth workflow as directed by the Central Operations Manager. They will handle all administrative tasks, manage information, and coordinate communication to ensure projects and business processes are delivered effectively, on time an Hardware and Technology Management • Organise and administer the provision of hardware across Support Office, Contact Centre and Practices – ensuring repairs are facilitated and replacement items supplied as appropriate. • Organise and administer the provision of mobile telephones across the business – ensuring usage remains within agreed limitations and handsets are tracked effectively. • Set up and administer an asset register for all technology assets, ensuring a robust process is in place for leavers, changes and joiners. Service Management • Responsible for the delivery of broadband contracts across the Damira estate, ensuring effective vendor engagement and problem solving where appropriate. • Act as the first point of contact and vendor liaison for telephony providers; be the first point of contact for all internally raised issues. • Manage the administration of card payment terminals across the business – providing new handsets as necessary and liaising with finance and the wider operations team on an ad hoc basis. • Responsible for the delivery of any other negotiated technology related contracts as may be necessary – providing feedback on behalf of the business as required. Projects • Under the direction of the Central Operations Manager, administer development projects contributing to IT infrastructure, cyber security posture and process automation. • Assist in the delivery of wider projects and programmes of work as when required. Communication and Relationships: • Act as the first point of business contact for relevant technical issues and agreed projects • Work collaboratively with Business Managers, Regional Managers, wider practice staff and other Support Office departments • Provide recommendations as to the best value when monitoring other existing contracts for compliance. Provide feedback to the Central Operations Manager if there are any breaches. • Communicate effectively and professionally with external vendors and partners – ensuring relationships are maintained whilst escalating concerns as appropriate to the Central Operations Manager. Ambassador • Role model the Damira values and behaviours whilst carrying out the role both internally and externally. Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: • Helpdesk Operations and Functions • Maintaining Digital Systems and Services • Fundamentals of Digital Systems • Administration of Digital Systems and Services • Change Management • Teamwork and Communications • Introduction to System Security • User and Stakeholder Training • Working in Digital Support • Data Operations and Security • Pathways and Career Progression Expanding and growing organization so there may be future growth in the role. • Parking on a rota basis every 4 weeks (free) • NEST statutory pension arrangements; statutory SSP • Tube stations at Pinner and Northwood Hills and a bus stop directly outside the office