Life on the team
We are looking for an experienced Solution Architect (ServiceNow) to join our team and lead the design and delivery of ServiceNow-based digital solutions.
The ideal candidate will combine deep knowledge of ServiceNow platform modules (TPSM, FSM, ITSM, CSM, HRSD, App Engine, experience portal) with a strong integration background across enterprise platforms, third-party suppliers, and customer-facing solutions.
This role plays a critical part in delivering a seamless digital experience across business, employee, and partner journeys.
What you'll do
* Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments.
* In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.
* Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).
* Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware.
* Align portal design with user personas, customer journeys, and accessibility best practices.
* Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence.
* Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment.
* Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.
* Contribute to governance forums, design reviews, and solution assurance processes.
What you'll need
* Proven track record in designing and implementing Experience Portals
* Strong background in enterprise integration, including:
*
o REST/SOAP APIs
*
o IntegrationHub / Flow Designer
*
o Event-driven and asynchronous patterns
*
o External customer and supplier platforms
* Experience in enterprise identity, authentication and role-based access controls.
* Ability to work collaboratively across business and technical teams to drive outcome-focused architecture.
* Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios).
* Experience with SAP integration, Salesforce, or third-party field service and logistics platforms.
* Familiarity with domain separation and multi-tenant ServiceNow environments.
* ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules).
* Knowledge of enterprise architecture standards and Agile/DevOps practices.