Job Title: Customer Service Advisor
At Arun District Council, we are committed to improving wellbeing, housing, the environment, and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be part of that change.
Overall Job Purpose
The Customer Services Directorate is seeking to fill a Customer Service Advisor position within our Customer Service Team. Our team provides a first-class service to our customers, ensuring the highest standards of customer care are maintained at all times. Services handled by our Customer Services Team include:
* Cleansing
* Environmental Health
* Car Parks
* Council Tax & Business Rates
* Benefits
* Planning & Building Control
* Elections
* Housing
* Switchboard
Candidate Requirements
* Willingness to work as part of a team to deliver high-quality customer service
* Performance-driven with the ability to meet targets
* Experience working in a pressured environment, preferably involving advice, guidance, and problem-solving via telephone and face-to-face interactions
* Excellent telephone, communication, and IT skills
* Flexible and adaptable nature
* Quick learner with a willingness to develop knowledge of customer service processes and procedures
* Ability to use various computer systems to access and process information
* Ability to build good working relationships within the team and across other council services
* Enthusiasm, drive, commitment, and reliability
Benefits and Additional Information
In return, we offer extensive in-house training, including mentorship, progression opportunities based on training and development, and a positive working environment. The role is predominantly office-based at Bognor Regis Town Hall and Littlehampton Civic Centre. The successful candidate will be appointed at £31,537 per annum, with salary increments at the start of each financial year until the top of the scale is reached.
This role is subject to a basic disclosure and barring service (DBS) check. For an informal discussion about the vacancy, please contact Zoe Wadey or Anna McAuley at 01903 - 737500 or via email.
We invest in our employees' professional development and support work-life balance through flexible working arrangements. For more information, please visit our website.
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