Job Title: Service Advisor - Part Time - Nissan Maidstone
Location: Nissan Maidstone
Hours: Part-time hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and purchase schemes
Bonus Schemes: Uncapped OTE and bonus scheme, details discussed at interview
About Us
Marshall Motor Group, established in 1909 in Cambridge, is the UK's 7th largest motor retail group, operating over 130 franchise stores across the UK. We aim to be the UK's premier automotive retail group, creating a people-centric culture and delivering retailing excellence. Part of the Constellation Automotive Group, the largest digital used car marketplace in Europe, we offer transparency and trust in our services.
The Role
As a Service Advisor, you'll serve as the primary contact between customers and our workshop, based in the showroom. Full training, including our Marshall Customer Journey induction, shadowing, and buddy systems, will support your onboarding.
Who You Are
* Previous customer service experience is essential
* Passionate about delivering excellent customer experiences
* Organized, detail-oriented, and able to manage workload independently
* Confident in supporting complex customer issues and working with management
* Tech-savvy, with experience in CRM systems preferred
What You’ll Do
* Manage customer relationships from booking to greeting on arrival
* Support customers throughout their Marshall journey
* Advocate for customers and support decision-making for desirable outcomes
* Complete administrative duties accurately and sympathetically
* Support customers with future requirements
* Work collaboratively to provide outstanding service and retention
If interested, apply online to connect with our recruitment team. We are committed to equal opportunity employment, welcoming applicants regardless of gender, race, ethnicity, age, sexual orientation, religion, or disability.
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