Slater and Gordon are a leading consumer law firm providing a broad range of specialist legal and complementary services. We are undergoing a significant transformation across all areas of the business, focusing on people and technology, with the mission to give people easier access to our world-class legal services.
About the Role
We are seeking a Paralegal to join our Legal Advice Team. This role is ideal for someone with excellent attention to detail, strong customer service and communication skills, and the ability to manage and prioritize workload effectively. No prior legal experience is required, making this a great opportunity to start your legal career.
Responsibilities
1. Offer complimentary general legal advice to members of trade unions or organizations (excluding all legal areas).
2. Handle a dynamic, fast-paced workload involving telephone communication, including both incoming and outgoing calls.
3. Manage your workload confidently while conducting research between calls.
4. Carry out legal research and ensure follow-up calls are completed.
5. Achieve multiple KPIs, such as telephony metrics, call quality, advisory quality, and conversion rates.
6. Refer members to S&G services for conversion where applicable.
About You
* Legal Practice Certificate (LPC) or equivalent required.
* Excellent customer service and communication skills.
* Ability to work well within a team and under pressure.
* Confident in working with stakeholders at all levels.
Why Join Us?
Slater and Gordon is a leading consumer law firm committed to providing access to world-class legal services. We are a technology-driven legal services business led by people dedicated to supporting customers at every step. We value diversity, encourage innovation, and foster a culture where all employees can give their best.
Benefits
* Hybrid working – 2 days per week in the office (must live reasonably close).
* 35 hours per week, Monday to Friday.
* 25 days holiday plus bank holidays.
* Buy and sell annual leave up to 5 days.
* Employee Referral scheme.
* Annual Bonus Scheme.
* Health and wellbeing programs, including private medical insurance, gym discounts, and mental health support.
* Workplace pension, life assurance, and income protection.
* Discounts through Benefits Hub and other social events.
* Support for professional development and career growth.
Our Values
We do what we say we will, create proactively, own our actions, respect and encourage each other, and make time to live. Our values are embedded in the 'S+G Way,' guiding how we work and serve our clients.
For further information, please contact laura.emerton@slatergordon.uk. Please note, vacancies may close early depending on application volume.
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