Rental Operations Executive - Permanent
Location -Shirley West Midlands B90
Full-Time / Monday- Friday, 9am-5:30pm / Salary – £26,000-£28,000
Seeking an individual who will play a vital role in our expanding rental operations team and will be responsible for helping our busy rental program, along with carrying out other operational duties to support colleagues in maintenance, logistics and support.
Key Responsibilities
* Placing rental bookings for cars, vans and HGVs with a wide variety of suppliers across the UK.
* Liaising with customers to resolve queries quickly
* Developing relationships with both clients and suppliers to ensure business growth
* Handling vehicle-related administration to include fines/damage etc
* Management of rental platform (Epyx 1-Link and our own award-winning booking platform)
* Supporting maintenance control team with downtime management / rental support
* Acting as point of escalation for customer service across the business
* Managing the business wide customer service systems
* Working with colleagues to strengthen and develop relationships with our suppliers
* Processing of hire vehicle invoices, authorising supplier invoices and recharging customers
Key Requirements
* Excellent communication skills, specifically email etiquette
* A clear, confident and articulate telephone manner
* Attention to detail, both written and verbal
* Previous experience in a customer facing role or administrative role
* Ability to work under pressure in a fast-moving environment
* Excellent Organisation Skills
* You will be confident with a positive approach
* Have experience of truck, van and car rental industry
Benefits
* Competitive Salary
* Friendly And Supportive Working Environment
* Free Onsite Parking
* On Site Friendly Office Dog
If you are an eager individual seeking an amazing opportunity in an executive role, we’d love to hear from you.