Salary: £21,000 - 22,050 per year Requirements: Proven user research experience in UK Public Sector or Defence Strong qualitative research skills (interviews, workshops, stakeholder engagement) Experience translating research into business change outputs Comfortable working with senior stakeholders Experience working in Agile environments Experience on classified or Above Secret programmes (desirable) Knowledge of GDS Service Standards (desirable) Familiarity with JIRA and Confluence (desirable) Responsibilities: Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments Technologies: Confluence Support JIRA Security UX UI Design More: We are looking for a DV Cleared User Researcher to support a highly classified MOD programme delivering an Above Secret capability. This role operates under strict security constraints, and we value adaptability and pragmatic research approaches. You will be working in a hybrid environment with site visits primarily in London and the South East, engaging with senior military and MOD stakeholders to understand workflows and user needs. last updated 15 week of 2026