Job Title: Quality, Training and Compliance Officer - FTC
Duration: End of 2026
Salary: £DOE
Type: Fixed Term Contract / Full Time / 37.5 hours per week
Closing Date: Friday 20th March 2026
Purpose of Role
The purpose of the BUC Quality, Training and Compliance Officer is to ensure our network of providers delivering care on behalf of Bright Horizons are adhering to and meeting internal and external quality standards, legal and regulatory requirements and best practices. This role involves developing, implementing and managing quality assurance and compliance and training programmes to enhance our provider network, ensuring it is delivering BUC to the highest standards and our client’s expectations are met. The role will ensure robust, up to date auditing of our network, working with key stakeholders to ensure they are following requirements and applying it to working processes. The role holder will have responsibility for all providers on our network, from initial joining, ongoing care delivery and suspension / leaving / removal from the network, including ongoing audits, training and document maintenance. The role includes working closely with our Legal, Safeguarding and H&S teams to ensure understanding of requirements and ensuring they are up to date and reflected in our policies. There will also be ongoing support of complaints / incidents and ad hoc audits.
Responsible for
* Provider Facing Quality Policy and Processes – Maintaining a quality policy and processes for our policy that clearly outlines Bright Horizons expected standards and their requirements for audits, documentation provision and reporting complaints / incidents.
* Provider Auditing – Execute robust auditing measures for our network of providers. Conducting ongoing audits to monitor the quality of our network to regularly assess providers to ensure compliance with our Quality Policy. Working with providers and key stakeholders to implements corrective actions where needed and preventative measure based on audit findings.
* Design and deliver training programs to ensure providers and internal employees are knowledgeable about how BUC works, quality expectations and operational requirement.
* Document maintenance – Implementing a process to ensure all required documents as outlined in the Quality Policy are accurately recorded, maintained and up to date as per time frames. Maintaining training records for all providers and nannies.
* Creating a clear process with detail on frequency of documents and outcome / actions required for failed document updates.
* Collaboration with key stakeholders within Bright Horizons such as safeguarding, legal and Back‑up Care operations to ensure quality assurance standards are up to date, effective and implemented into daily operations.
* Data analysis and reporting – Using data from audits to produce regular reports for senior leadership highlighting areas of success and opportunities for improvements. Implementing KPI’s to measure and track the quality of our provider network.
* Industry knowledge – Staying up to date with industry regulations across all care types to ensure we are meeting standards incorporating any changes into our Quality policy and processes.
* Complaints and Incidents – Working with key stakeholders to provide relevant information, and conduct ad hoc audits where needed including placing providers on a monitoring process, suspension or removal from the network.
* Conducting internal audits on our quality processes.
* Ensuring credentialling and quality checks for new providers joining the network and ongoing provider management meets the standards set out in our quality policy and processes.
* Monitoring performance of our network against targets.
* Maintaining relationships with US counterparts to knowledge share.
Essential Experience
* Experience in a Quality Assurance role or working within a regulated industry.
* Strong analytical skills, comfortable working with data.
* Experience in creation and delivery of Quality, compliance and training Policies and processes.
* Excellent communicator both written and verbal.
* Stakeholder management.
* Strong Microsoft Office skills.
Experience Desirable
* Understanding of the childcare industry.
* Understanding of the eldercare industry.
* Understanding of the employee benefits market.
Personal Attributes
* Detail orientated.
* Good communicator both written and verbal.
* Personable.
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre‑employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for!
We look forward to receiving your application!
If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
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