Job Requirements PowerBI Developer PowerBI Developer Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service / Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric ) and shaping for analytics PowerBI Developer Implements RLS, governance, and performance optimisation (model measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves PowerBI Developer Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging) Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting ALM/DevOps for Power BI (pipelines, version control, environment promotion) PowerBI Developer Fabric/Synapse/Data Lake analytics patterns for scalable, historical reporting