Billing Operations Analyst Tachbrook Park, Warwick Permanent, Full-time, Hybrid £29,000 to £34,000 (Dependent on experience) At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted. If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business. The Impact You’ll Make As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey. This isn’t just monitoring reports — it’s influencing how billing works. What You’ll Be Doing Overseeing billing systems to ensure invoices are issued accurately and on time Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement Driving continuous improvement initiatives, including automation and process optimisation Creating and maintaining clear process documentation and training materials Managing third-party suppliers to ensure strong service delivery and cost efficiency What We’re Looking For Essential Strong analytical skills with the ability to interpret and manipulate large datasets Advanced Excel/data capability (experience extracting and analysing database information) Exceptional attention to detail and accuracy Confident troubleshooting and problem-solving skills Ability to clearly explain technical or billing issues to non-technical stakeholders Strong organisation and ability to prioritise in a fast-paced environment Desirable Experience in Billing Operations, Accounts Receivable, or financial operations Experience using BI/reporting tools to generate insights Understanding of billing controls, financial compliance, or regulatory standards Why Join Us? Hybrid working model Genuine ownership of critical business processes Opportunity to influence systems and drive measurable improvement Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers A role where your analytical skills directly improve the customer experience What we can offer you: 25 days annual leave plus 8 Bank Holidays Private Medical Insurance Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years) Life Assurance Staff discounts on gas If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.