Company Description Join us at Accor, where life pulses with passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ?
Join us and become a Heartist .
Job Description We are currently looking for an enthusiastic team member to join our team at the Ibis budget in Portsmouth. Someone who is fully flexible and able to work a mix of shifts, including early, lates and night shifts.
The role is hourly paid and will be flexible in the hours that you will work each week. It is a really exciting time to join the team, as grow and prepare for the summer period at the hotel.
Ideal to have experience on reception at a hotel, however not mandatory. Please apply today!
Duties include but are not limited to:
Provide efficient guest registration, check-in, and check-out services.
Maintain accurate guest accounts and offer helpful, precise information.
Handle guest requests promptly, courteously, and efficiently throughout their stay.
Lead by example in delivering exceptional customer service.
Ensure smooth communication between guests and hotel departments.
Handle incoming calls professionally, transferring them as needed.
Follow strict security procedures to protect guest confidentiality and safety.
Ensure secure handling of room keys, guest data, and credit card transactions.
Manage reservations with accuracy and efficiency.
Maximize sales opportunities through effective guest interactions.
Maintain accurate documentation of guest messages and internal communications.
Ensure guest and hotel accounts are correctly updated with all charges.
Keep all equipment in good working condition and used appropriately.
Assist the Food & Beverage department when needed.
Follow fire and evacuation protocols.
Perform additional tasks as assigned by management.
Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
Continuously strive for total customer satisfaction through proactive service.
Qualifications Skills include but are not limited to:
Customer Service skills
Ability to multitask
Excellent communication skills
Team working skills
Ability to cope well under pressure and interact with patience and compassion
Administration skills
Computer skills
Additional Information Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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