Overview
Technical Support Analyst - FinTech (Ref: b-490) – Referment, Bournemouth, England, United Kingdom
What You’ll Be Doing
* Monitoring and validating large sets of financial data, resolving issues such as missing, delayed, or duplicate records
* Managing and troubleshooting the onboarding of new clients, including user setup, reference data workflows, and configuration tasks
* Investigating and resolving data issues using SQL and advanced Excel
* Communicating directly with data providers and clients to ensure timely and accurate data delivery
* Submitting bug reports, collaborating with Development teams, and testing new features for data extraction and monitoring
* Creating and maintaining user manuals, wiki articles, and knowledge-sharing resources
* Working closely with project managers to support successful client implementations
What You’ll Bring
* 2+ years’ experience in data monitoring, support, or operations
* Strong technical skills: SQL scripting (MS SQL), RegEx, advanced Excel
* Experience with Zendesk, Jira, Git (Git Flow), and TFS
* Background in supporting financial data or FinTech applications
* Excellent communication and interpersonal skills — able to liaise confidently with clients, data providers, and internal teams
* Highly organized, detail-oriented, and able to manage multiple tasks under pressure
Why join?
* Be part of a high-growth FinTech firm working with leading hedge funds and asset managers
* Play a key role in ensuring the accuracy and reliability of mission-critical financial data
* Competitive compensation package with strong progression opportunities
* Collaborative, client-facing role with direct exposure to the investment management industry
If you’re a data-driven problem solver and quick thinker with a passion for financial technology, this is a fantastic chance to grow your career in the FinTech space. Apply now via Referment to be considered for this opportunity.
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet, Financial Services, and IT Services and IT Consulting
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