Job Title: Operations Administrator Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR Salary: Up to £30,000 per annum, Dependend on experience Job Type: Permanent, Full Time About us: Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service. We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs. Key Responsibilities: Customer Service & Communication: * Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. * Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. * Follow up with customers post-service to gather feedback and ensure satisfaction. * Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. * Maintain strong relationships with regular clients and ensure a consistently high level of service delivery. Operational Support & Administration: * Process and check inspection reports and invoices with accuracy and attention to detail. * Enter, update, and manage job and customer data in company databases and CRM systems. * Assist with the scheduling of engineer appointments and job tracking to ensure timely service. * Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. * Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. * Support the operations team with general administrative duties including document preparation, filing, and data management. * Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel. * Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency. * Answer incoming calls and route them to the relevant team members or handle queries where appropriate. About you: Requirements: * Strong organisational skills and a high attention to detail. * Excellent customer service skills and a friendly, professional manner. * Confident using Office 365, CRM systems, and other business software. * Excellent verbal and written communication skills. * Ability to manage multiple priorities and work under pressure. * A proactive and adaptable approach with a willingness to take initiative. * Previous experience in an administrative or customer-facing office role is essential. The Benefits: * 25 Days annual leave plus Bank Holidays * Additional day off for your birthday * Continuous training and development opportunities * Private medical insurance * Company pension scheme * Opportunities for progression within the organisation * Regular team-building events and social activities * Quarterly recognition awards for outstanding performance If you're an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we'd love to hear from you. Please click APPLY to send your CV, to be considered for this role. Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role