Customer Service Agent Pay: £29,617 per year Based in Walsall, Aldridge Monday to Friday - 40 hours per week Permanent contract This is an office-based role, five days a week Previous Call centre and Customer Service experience an advantage Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business. Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers. Requirements of a Customer Service Agent: Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits. Meeting and exceeding performance metrics, such as response time and customer satisfaction goals. Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience. Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required. Please click apply if you are interested in this customer service agent role