Join us to apply for the 2/3rd line Project Engineer role at ICOR International, Inc.
Job Details
* Location: Borehamwood + Hybrid
* Duration: Permanent
* Salary: Up to 45k per annum DOE
* Benefits: 25 days holiday + company pension
* Training: Tailored career path with industry vendor training
About the Role
Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer!
How You'll Make an Impact
* You will be responsible for implementing projects for our diverse clients, ranging from simple, one-day jobs to complex systems migrations and security hardening.
* Projects typically include Office 365, EMS (including Intune, Conditional Access, Autopilot, and security features), Mimecast, Azure platform, and Hosted Telephony.
* Your successful delivery will help clients achieve their IT roadmaps and meet their demands due to growth, business change, or relocations.
Who We Are Looking For
* At least 5 years of experience in a commercial IT Support environment, preferably within an MSP, with a strong understanding of hardware, software, networking, and OS.
* Patience, empathy, and the ability to communicate technical concepts to non-technical users.
* Enjoy working both independently and as part of a team, leveraging others' expertise to solve problems.
* Exceptional customer service skills with a proven ability to build rapport quickly.
Systems You Are Familiar With
* Microsoft Office 365 services, Exchange, Mimecast, Gmail.
* Intune, Device Management, Conditional Access, Autopilot.
* Jamf, SharePoint Online, Teams, Microsoft Azure.
* Hosted telephony, Windows Server, GPO, AD, File Servers, other server roles.
* Windows OS (10 and 11), DNS, DHCP, TCP/IP, LAN, Routing, VPN, WAN.
* Security, firewalls, Windows security for servers and workstations.
Additional Information
* Seniority Level: Not Applicable
* Employment Type: Full-time
* Industry: Civil Engineering
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