Product Content Lead
Are you a technical content lead, product content specialist, technical writer or customer education specialist who has worked with complex SaaS, technical or regulated content?
We are working with a fast-growing, well-invested SaaS company helping organisations build business resilience across information security, data privacy and AI governance. Their global platform is used by more than 65,000 people worldwide and supports customers working through critical security, privacy and compliance challenges.
This is a product content ownership role. You will take complex topics across security, privacy, governance, risk and compliance, and turn them into clear, structured guidance that helps customers understand what they need to do, why it matters and how to take action.
The Role
The platform already supports standards such as ISO 27001, ISO 27701 and ISO 42001, and the business is moving towards a unified controls model. You will play a key role in shaping how standards, frameworks and workflows are broken down, mapped and explained inside the product.
You will work closely with Product, Professional Services and Customer Success, owning content across:
* Customer guidance and in-platform support
* Templates and policy frameworks
* Control content and implementation guidance
* Knowledge resources and documentation
* Video and e-learning content
This is not a traditional documentation role. You will own how complex compliance and regulatory concepts are translated into practical, usable product content.
What We’re Looking For
* Strong technical content, product content, customer education or technical writing experience
* Experience creating guidance, documentation, templates, training content, knowledge base content or e-learning
* Experience in SaaS, technology, cyber security, RegTech, GRC, compliance software or another complex product environment
* Hands-on experience working with ISO 27001 in a practical environment is essential
* Exposure to, or familiarity with, other frameworks such as GDPR, NIST, NIS 2 or AI-related standards would be highly beneficial
* The ability to simplify complex information without losing accuracy
* Confidence working with Product and customer-facing teams
* An organised approach to content ownership, prioritisation and delivery
* Comfort using AI tools to improve content workflows while maintaining quality
The Opportunity
This is a standout opportunity to shape the content, methodology and customer experience behind a global SaaS platform.
You will be working at the intersection of:
* Information security
* Data privacy
* AI governance
* Business resilience
You will help define how organisations understand and implement complex standards in a practical, scalable way.
Additional Information
* Full-time, permanent role within the Product team
* Fully remote within the UK
* Head office based in Brighton, with occasional team meetups encouraged
* 25 days’ holiday plus bank holidays, increasing with service
* Nest pension with salary sacrifice option
* Perkbox benefits and recognition awards
This role is ideal for someone who enjoys working with complex subject matter and wants to take ownership of how it is translated into real-world customer value